Cookie policy

About cookies

A cookie is a small file which asks permission to be placed onto your computer’s hard drive. Once you agree, the file is then added and the cookie helps examine web traffic or lets you know when you visit a particular site. Essentially, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie does NOT give us access to your computer or any information about you, other than the data you choose to share with us.

Our use of cookies

You can choose to accept or decline cookies. Although most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies to your preference. However, this may prevent you from taking full advantage of our website.

We use cookies on our website and we assume you are ok with this otherwise please disable cookies in your browser or navigate away and clear cookies set by the website.

Cookies on this website are used for:

  1. Analytical/performance purposes – this allows us to recognise and calculate the number of visitors and to see how visitors navigate around the website when they are using it. Therefore helping us improve the way our website functionality for example, by ensuring that users can find what they are looking for easily.
  2. Functionality purposes – to help us recognise you when you return to our website. This allows us to personalise our content for you and remember your preferences and settings (e.g. your choice of language or region).
  3. Sharing purposes – this allows you to share pages with social networks such as Facebook and Twitter.
Cookie name Organisation Purpose
_ga Google Analytics Google Analytics cookie, used to distinguish users.
_gat Google Analytics Google Analytics cookie, used to throttle request rate
_hp2_id Heap Analytics Heap Analytics Tracking Cookie
_hp2_ses Heap Analytics Heap Analytics Tracking Cookie
_hjIncludedInSample Hotjar Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
_hjUserId Hotjar This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions.
ictf_il Infinity Infinity call tracking contains per Installation tracking source cache
ictf_in Infinity Infinity call tracking contains per Installation number replacement source cache
ictf_master Infinity Infinity call tracking stores the unique Visitor Reference
3rdparty LiveChat Checks if the browser’s settings will allow to work on not yet visited pages
SERVERID_L LiveChat haproxy – LiveChat’s load balancer
__lc.visitor_id LiveChat Unique visitor’s ID
__livechat LiveChat Remembers the info of the visitor entering your website
__livechat_lastvisit LiveChat Checks visitor’s last visit
common_iwcs_0 LiveChat Synchronises the communication between opened chat tabs
incap_ses_ LiveChat LiveChat’s DDoS protection
lc_window_state LiveChat Checks the chat window state (minimized/maximized)
main_window_timestamp LiveChat Synchronises the communication between opened chat tabs
main_window_timestamp_0 LiveChat Synchronises the communication between opened chat tabs
message_text LiveChat If you are writing a message and you refresh the page, this text will be remembered.
notification[predicted_agent] LiveChat Assign the visitor to the specific agent
recent_window LiveChat Informs about the last page that the visitor was on
autoinvite_callback LiveChat Checks if a visitor gets the invitation
mf_[session] Mouse Flow A cookie for identifying the browser session.
mf_user Mouse Flow A cookie for checking if the user is new or returning
_vwo_uuid VWO This cookie makes sure that a visitor is always served the same version on every visit to a campaign page
_vis_opt_exp_[experiment_id]_goal_[goal_id] VWO This cookie is generated when a goal is made.
_vis_opt_test_cookie VWO This is a session (temporary) cookie generated to detect if the cookies are enabled on the browser of the user or not
_vis_opt_exp_[experiment_id]_combi VWO This cookie is generated when users reach a particular combination. This makes sure that users see the same variation that they earlier saw when they visited the page.
_vis_opt_exp_[experiment_id]_exclude VWO This cookie is generated when a user has been excluded from a campaign.
_vis_opt_exp_[experiment_id]_split VWO This cookie is generated during a split URL test.
_vis_opt_s VWO This cookie detects if the user is new or returning to a particular campaign.
_vis_opt_out VWO This cookie indicates that the visitor is not part of the campaign. It is valid for 10 years.
wordfence_verifiedHuman Wordfence Cookie used to verify if the visitor is a bot or human
wfvt_3883187383 Wordfence Tracks a user duration so that so that the page views can be grouped together
wp-settings-1 WordPress WordPress cookies needed for wordpress to function
wp-settings-time-1 WordPress WordPress cookies needed for wordpress to function

If you have any questions regarding our Cookie policy then please email us: groupmarketing@tchibo.co.uk